This is the Nelson Technology Partners client portal. Open a ticket, start a remote session, or check on work in progress — no phone tree, no mystery queue.
Download the quick support tool and a technician can see your screen in minutes. It only runs while you're with us on a session.
Start a session →Tell us what's wrong and you'll have a ticket number in your inbox right away. We triage by urgency, not by who asked last.
Open a ticket →Sign in to see every open request, reply to your technician, and look back at resolved work whenever you need it.
Sign in →Your ticket lands directly on our service board — no forwarding, no re-typing what you told us.
A technician picks it up and you get updates by email. Reply to the email or here in the portal — both reach us.
You confirm it's fixed before we close it. Every resolved ticket stays in your history.
Urgent issues shouldn't wait on a form. Call us and we'll pick up.